Can I change my payment due date?
Yes. You can ask us to change your payment due date, and you can do this up to twice in any 12-month period. Just get in touch using the contact details in the app and we’ll get that sorted for you.
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How do I change my bank account details?
If you need to change the bank account linked to your Cred account, please email us at help@getcred.co.uk. We'll send you a short online form to securely capture your new bank details and update your direct debit mandate. Please note that changing ...
What if I don’t receive a statement?
If you don’t receive your monthly statement for any reason, your payment is still due. You can log into the Cred app at any time to find your current balance, minimum payment and due date. If you’re concerned about not receiving a statement, please ...
How much do I need to pay back each month?
Each month we’ll send you a statement showing your minimum payment and the date it’s due. Your minimum payment is made up of: any overdue amounts from previous months (always cleared first) any instalment plan payments due that month for plans of 12 ...
How do I read my monthly statement?
We send you a statement every month to your Cred app, and you’ll receive a push notification and email when it’s ready. Your statement shows your previous balance, all drawdowns and payments made during the month, your current outstanding balance, ...
How do I update my personal details?
It’s important that we always have your up-to-date contact information, particularly your address and email address, so that statements and important notices reach you. If any of your details change, please let us know as soon as possible through the ...