How do I update my personal details?
It’s important that we always have your up-to-date contact information, particularly your address and email address, so that statements and important notices reach you. If any of your details change, please let us know as soon as possible through the Cred app or by contacting us directly. If we’re unable to reach you because your details are out of date, we won’t be responsible for any missed communications.
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How do I change my bank account details?
If you need to change the bank account linked to your Cred account, please email us at help@getcred.co.uk. We'll send you a short online form to securely capture your new bank details and update your direct debit mandate. Please note that changing ...
Can I change my payment due date?
Yes. You can ask us to change your payment due date, and you can do this up to twice in any 12-month period. Just get in touch using the contact details in the app and we’ll get that sorted for you.
How do I read my monthly statement?
We send you a statement every month to your Cred app, and you’ll receive a push notification and email when it’s ready. Your statement shows your previous balance, all drawdowns and payments made during the month, your current outstanding balance, ...