What if I don’t receive a statement?
If you don’t receive your monthly statement for any reason, your payment is still due. You can log into the Cred app at any time to find your current balance, minimum payment and due date. If you’re concerned about not receiving a statement, please get in touch and we’ll look into it. You can also request a copy of any statement through the app or by contacting us directly.
Related Articles
How do I read my monthly statement?
We send you a statement every month to your Cred app, and you’ll receive a push notification and email when it’s ready. Your statement shows your previous balance, all drawdowns and payments made during the month, your current outstanding balance, ...
How do I update my personal details?
It’s important that we always have your up-to-date contact information, particularly your address and email address, so that statements and important notices reach you. If any of your details change, please let us know as soon as possible through the ...
How much do I need to pay back each month?
Each month we’ll send you a statement showing your minimum payment and the date it’s due. Your minimum payment is made up of: any overdue amounts from previous months (always cleared first) any instalment plan payments due that month for plans of 12 ...
Can I pay back early or make extra payments?
Yes, you can repay any amount at any time, in full or in part, and there’s no penalty for doing so. The more you pay and the sooner you pay it, the less interest you’ll be charged overall. You can make a one-off payment at any time through the Cred ...
What do I do if I want to close my Cred account?
If you’d like to close your account after the 14-day cooling-off period, please get in touch with us by phone or email. To close your account you’ll need to repay your full outstanding balance, including any interest accrued up to the date of ...