General
Will a missed payment affect my credit record?
Yes, it can. If you miss a payment, we may report this to credit reference agencies, which could make it harder for you to obtain credit in the future — for example, for a mortgage, loan or credit card. The best way to protect your credit record is ...
What happens if my account falls into arrears?
If you miss a payment, we’ll ask you to bring your account up to date as soon as possible. If your account falls further behind, you won’t be able to make new drawdowns, any active instalment plans may be cancelled and their balances transferred to ...
What happens if a payment fails or can’t be collected?
If we’re unable to collect your payment on the due date, for example, due to insufficient funds, the payment will fail and your account will be one payment behind. We may attempt to collect the payment again up to twice during the following 7 days, ...
What should I do if I'm struggling to pay?
If you’re starting to struggle financially and worried about being able to make your repayments on time, please get in touch with us as soon as possible — the earlier you let us know, the more options we have available to help. We can look at ...