How do I read my monthly statement?
We send you a statement every month to your Cred app, and you’ll receive a push notification and email when it’s ready. Your statement shows your previous balance, all drawdowns and payments made during the month, your current outstanding balance, details of any active instalment plans, your minimum payment amount, your due date, and any overdue amounts. It’s worth checking your statement each month — if anything looks incorrect, please let us know as soon as possible.
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What if I don’t receive a statement?
If you don’t receive your monthly statement for any reason, your payment is still due. You can log into the Cred app at any time to find your current balance, minimum payment and due date. If you’re concerned about not receiving a statement, please ...
How much do I need to pay back each month?
Each month we’ll send you a statement showing your minimum payment and the date it’s due. Your minimum payment is made up of: any overdue amounts from previous months (always cleared first) any instalment plan payments due that month for plans of 12 ...
How do I access my Cred account?
Everything is managed through the Cred app. From the app you can: check your available credit and current balance make drawdowns set up and manage instalment plans make payments view your monthly statements and access a copy of your credit agreement. ...
How do I change my bank account details?
If you need to change the bank account linked to your Cred account, please email us at help@getcred.co.uk. We'll send you a short online form to securely capture your new bank details and update your direct debit mandate. Please note that changing ...
How do I set up a repayment method?
You’ll need at least one automatic repayment method in place to cover your monthly payments. We currently support three options: A Direct Debit is a standard instruction to your bank to pay us each month, and it’s protected by the Direct Debit ...